Buyer Protection Guarantee
Shop with confidence. Every purchase is protected by our comprehensive buyer protection program.
What's Covered
Digital Downloads
- File doesn't match description or preview
- Corrupted or unopenable files
- Wrong file format delivered
- Missing components promised in listing
Custom Commissions
- Designer doesn't deliver within agreed time
- Final work significantly differs from agreed scope
- Designer becomes unresponsive
- Escrow protection for milestone payments
Print-on-Demand Products
- Product arrives damaged or defective
- Print quality doesn't match preview
- Wrong size or color delivered
- Order lost in transit
Boutique Products
- Item doesn't match listing photos
- Authenticity guarantee for designer items
- Package lost or damaged in shipping
- Significantly misrepresented condition
How It Works
Make Your Purchase
Every transaction on our platform is automatically protected. No extra steps needed – buyer protection is included with every order.
Receive Your Order
For digital products, download immediately. For physical items, track your shipment. Your protection period begins upon delivery confirmation.
Report Any Issues
If something isn't right, open a dispute within 30 days. Provide photos or evidence and describe the issue. We'll review within 48 hours.
Get Resolved
Our team mediates between you and the seller. Valid claims receive a full refund, replacement, or appropriate resolution based on the situation.
Filing a Dispute
Required Information
- 1Order number and date of purchase
- 2Clear description of the issue
- 3Photos or screenshots as evidence
- 4Any communication with the seller
Resolution Timeline
- 24 hours: Initial review and seller notification
- 48-72 hours: Seller response period
- 5-7 days: Final resolution for complex cases
- 3-5 business days: Refund processing time
What's Not Covered
- Change of mind after download/delivery
- Disputes opened after 30-day window
- Claims with no supporting evidence
- Payments made outside our platform
- Subjective quality preferences for custom work
- Unauthorized use or redistribution issues
Escrow Protection for Commissions
For custom commissions, your payment is held securely in escrow until you're satisfied with the work.
Secure Payment
Funds held safely until milestones are met
Milestone Releases
Approve each stage before releasing funds
Dispute Resolution
Fair mediation if issues arise
Shop with Confidence
Every purchase on our platform is backed by our buyer protection guarantee. Have questions? Our support team is here to help.
Buyer Protection is subject to our Terms of Service. For full policy details, please review our Privacy Policy.